Click here to to find out what changes we are making in light of Covid-19


This web page will provide an overview of some of the most common questions you may have about the Social Co app.

What is the Social Co app?
What will happen to my old app account?
How do I collect points?
Why am I being asked to enable location settings?
What will Baxterstorey do with my personal details?
Why do I only have 60 seconds to scan the QR code?
How can I check how many points I have?
Will my points ever expire?
How do I reset my password?
How can I check how many points I have?
How do I know that the app is secure ?
How long does it take for points to show on my account?
Is there a maximum number of points I can collect?
Where can I use it?
Why can’t I use it outside of Social Co and in-house Benugo?
How do I register?
How do I redeem my points?
Can I collect points if I’ve forgotten to use my loyalty app?
Where can I give feedback on a recent experience?
Are my details safe?
What will happen to my points if I’m leaving the firm?
How can I check how many points I have?
How do I change my email address?
Why do I need to register my personal details?
If I pay for my purchase with loyalty points, do I still earn points at the same time?
What happens if my personal details change?